Frequently Asked Questions
We’ve compiled a list of frequently asked questions (and answers) for your convenience. If you don’t see the question you’re looking for, send us a message at hello@plutopets.co and we’ll happily get back to you with an answer.
Common FAQs
At what age can my pup start using these?
The Superfood Softchew® is suitable for dogs of all ages and breeds. However, we do recommend dogs begin to incorporate the chews into their daily routine starting at an age of 2 months or older.
How long until I start seeing the benefits?
The benefits that most dogs feel—less itching, more activity, better mood—are just bonuses to improving their long-term health. If taken consistently on a daily basis, most dogs will start to see positive effects in about 6-8 weeks.
How many chews come in a jar?
There are 60 Chews in each jar, which is a 2 month supply for Small Dogs (0-25 lbs), 1 month supply for Medium Dogs (25-75 lbs), or 3 week supply for Large Dogs (75+ lbs).
What flavor is the Superfood Softchew®?
Our Superfood Softchew® is made with the highest quality wild Alaskan Salmon, a flavor that dogs absolutely love. Most dogs are allergic to Chicken so we removed all common sources of it and replaced it with something every furry friend LOVES...Que the drooling..
What happens if I accidentally give my dog too many chews?
Most of the time, they'll be totally ok. Always make sure to monitor your pet for signs of overdose. In the event that your dog accidentally consumes significantly more than the daily recommended dose, consult your vet for advice.
Are the supplements allergen-free?
Our Superfood Softchew® is allergen-free and hypoallergenic. Our formulation has no grain, corn, or soy derivatives. Furthermore, it is gluten-free, pesticide-free, and non-GMO. Lastly, without the BULLSH*T of course...
NO BULLSH*T
What does NO BULLSH*T mean?
Most pet supplements from other brands contain palm oil, fillers, artificial flavoring, preservatives, glucosamine, highly concentrated synthetic vitamins etc.
At Pluto, we’re raising the standards of pet health by only using the highest quality human-grade whole food ingredients, which is what our best friends deserve. No bullsh*t that a majority of the pet industry has been selling.
Don't believe us? Take some time and read about the studies done on popular pet "nutrition" ingredients...
Why does Whole Food Nutrition matter for dogs?
As dog owners, we wouldn’t want to give our dogs anything that doesn’t meet the standards we set for ourselves. Our products not only meet the standards required by vets, but exceed those desired by medical doctors and human nutritionists. Studies have shown that the intake of synthetic vitamins are not only pointless but could create adverse side effects due to the powerful extracts that are used to create these "vitamins."
Does it really matter??
Yes absolutely, providing whole food nutrition to dogs is crucial for their overall health and well-being. Whole foods offer a balance of essential nutrients, vitamins, and minerals that may be lacking in processed dog foods. This approach closely mirrors a dog's natural diet, promoting better digestion, healthier skin and coat, improved energy levels, and a stronger immune system. It also reduces the risk of certain health issues associated with heavily processed diets. However, it's important to consult with a veterinarian to ensure that your dog's specific nutritional needs are met through a well-balanced and appropriately portioned whole food diet.
Ingredients & Production:
Are your products formulated by veterinarians?
Our products are formulated by a combination of veterinarians, medical doctors, and human nutritionists. They are rigorously tested for quality, efficacy, and safety. Vets approve! We make it in the USA and in a NASC approved lab.
Where in the United States are Pluto products produced?
We produce our products using our proprietary formulas at our factory in Vermont, USA. Come say hi!
Where can I find the ingredient list for your products?
Nutrition & Safety:
How do I know this product is safe for my dog to eat?
Our products are formulated by a combination of veterinarians, medical doctors, and human nutritionists. They are rigorously tested for quality, efficacy, and safety. Vets approve!
Is the Superfood Softchew® safe for humans?
They are! In fact, our founders themselves have eaten and tested every supplement we sell. Though we wouldn’t recommend the taste to humans, there’s no harm in eating them.
What is the best method of giving a supplement to my dog?
You can give the supplement with food and water. You can also give it as a treat or reward for a trick or good behavior but we suggest only feeding it after they have eaten a meal.
What happens if I accidentally give my dog too many chews?
Most of the time, they'll be totally ok. Always make sure to monitor your pet for signs of overdose. In the event that your dog accidentally consumes significantly more than the daily recommended dose, consult your vet for advice.
Are the supplements allergen-free?
Our Superfood Softchew® is allergen-free and hypoallergenic. Our formulation has no grain, corn, or soy derivatives. Furthermore, it is gluten-free, pesticide-free, and non-GMO.
Orders & Shipping:
How long do orders take to process?
We aim to process and ship out all orders within one business day.
Where do you ship to?
We ship to any verified address in a U.S. state or territory, including P.O. boxes.
Do you allow returns? What is your return policy?
Of course! If you decide you want to pass, just return the unopened product within 90 days and you’ll receive a refund!
I returned my order. When can I expect my refund?
As soon as we receive the returned item, we’ll process a refund to your method of payment. This may take up to 7-10 days depending on your bank’s policies.
Account & Subscription:
What is the subscription service?
We know that your dog’s health is a part of daily routine. We offer discounted monthly and bimonthly subscriptions so that you will never miss a day while also saving money.
How do I modify or cancel my subscription?
You can modify or cancel your subscription at any time by navigating to the Login section on the top right of the page.
I ended my subscription but am ready to resume. How can I do that?
We’re so glad to have you back! You can resume your subscription at any time by clicking on the Login section at the top right of the page.
Jar & Packaging:
Are the jar and packaging recyclable?
Both our jar and boxes are recyclable.