Thank you for choosing Pluto! We appreciate your business and want to ensure a transparent and seamless experience for all our subscribers. Please read the following subscription policy carefully to understand the terms and conditions associated with your subscription.
1. Subscription Duration:
- Each billing cycle is typically [2 months, 1 month or 3 weeks dependent on what you choose at checkout]. This can always been changed inside your account portal.
2. Billing Cycle:
- The billing cycle begins on the date of the initial subscription and repeats every [2 months, 1 month or 3 weeks].
- Subscribers will be billed automatically at the beginning of each billing cycle until the subscription is canceled.
3. Cancellation Policy:
- Subscribers may cancel their subscription at any time.
- To cancel a subscription, subscribers log in to their account on the Pluto website and follow the cancellation instructions.
- Cancellations must be made before your next billing period to avoid being charged.
4. Subscription Refund Policy:
- Refunds for renewed cycles will be considered on a case-by-case basis and may be subject to a processing fee.
5. Subscription Benefits:
- Subscribers will have access to all features and benefits associated with their chosen subscription plan for the entire duration of their subscription.
6. Price Changes:
- Pluto reserves the right to modify subscription prices with at least 30 days notice to subscribers.
- Subscribers will have the option to accept the new pricing or cancel their subscription before the changes take effect.
7. Communication:
- Pluto will communicate important subscription-related information, including price changes and service updates, through the email address associated with the subscriber's account.
The Trial Pack Plan
Cancellation Option:
We make cancellation easy for you. If you wish to cancel your "Trial Pack Program", you may do so at any time by accessing your Customer Portal.
If not canceled, your subscription will automatically renew every 29 days, and your payment method will be charged, using the same details as your initial purchase.
Pause, or Skip/Reschedule Options:
We understand that flexibility is key. In addition to cancellation, customers have the option to pause or skip/reschedule their subscription deliveries through their Customer Portal. If you prefer assistance or have any questions, our customer service team is available and can be reached at hello@plutopets.co.
Your Free Trial
After The Trial
6-Month Money-Back Guarantee:
To be eligible for our 6-month Money-back Guarantee, please ensure that you meet the following requirements:
- A Vet note or Nutrition Test confirming the pets levels prior to taking our product/s.
- A six-month supply, which can be a one-time purchase or consecutive monthly purchases.
- A follow-up Vet note or Nutrition Test indicating the pets most recent level measurement six months (6) from the date the pet started taking the product.
By subscribing to Pluto, you acknowledge that you have read and agreed to the terms outlined in this Subscription Policy. Pluto reserves the right to modify this policy at any time, and subscribers will be notified of any changes.
If you have any questions or concerns regarding this policy, please contact our customer support team at hello@plutopets.co.
Thank you for being a valued subscriber!
Sincerely,
The Pluto Team
