Please read the following terms and conditions carefully before opting for our shipping protection service for lost, stolen, or missing packages. By using this service, you agree to abide by the terms outlined below:
Coverage:Our shipping protection service provides coverage for packages that are confirmed as lost, stolen, or missing during the transit process. This covers both domestic and international shipments.
Eligibility:To be eligible for coverage, the following conditions must be met:
- The shipping protection service must be purchased at the time of checkout.
If you believe your package is lost, stolen, or missing, you must report the issue within a reasonable timeframe, typically within 30 days from the estimated delivery date. Reporting can be done through our customer support channels.
Claims Process:- To initiate a claim, you must provide all necessary information, including but not limited to order details, package tracking information, and any documentation supporting your claim (e.g., photos of damaged items).
- Claims will be reviewed within a reasonable timeframe, and the decision of approval or denial will be communicated to you.
- If the claim is approved, compensation will be provided in accordance with the coverage limit specified in your shipping protection policy.
- Compensation for lost, stolen, or missing packages may include a refund of the purchase price, a replacement of the lost items, or an alternative arrangement agreed upon between the merchant and the customer.
- Compensation is limited to the value of the items as specified during the purchase.
The following scenarios are excluded from coverage.
- Losses due to reasons beyond the control of the merchant or carrier, such as natural disasters, acts of terrorism, or governmental actions.
- Packages that are not reported as lost, stolen, or missing within the specified timeframe.
- Claims with incomplete or inaccurate information.
- Packages marked as DELIVERED by the carrier.
- Orders delivered to a wrong address due to the customer’s failure to provide the correct address during order placement.
- Items returned due to the customer’s inability to pay their local customs’ duties and fees.
Please note that shipping protection fees are non-refundable.
Changes to Terms and Conditions:We reserve the right to make changes to these terms and conditions. Any changes will be communicated to you in advance.
Contact Information:For inquiries, claims, or additional information regarding our shipping protection service, please contact our customer support team at hello@plutopets.co
By using our shipping protection service, you acknowledge that you have read, understood, and agreed to these terms and conditions.
